1betx Privacy Policy

Last Updated: January 2026

1. Introduction & Scope

1betx ("we", "us", or "platform") is a digital platform providing online betting and casino services in Bangladesh. Protecting your privacy is our responsibility and commitment. This Privacy Policy ("Policy") describes how 1betx collects your personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure.

This Policy applies to the 1betx website 1betx.lat. By starting to use our services or registering an account, you acknowledge that you have read this Policy and have accepted its terms.

Important: Any changes to this Policy take effect from the date they are published on the website. We recommend checking this page regularly.

2. What Information We Collect

1betx collects only the information necessary to provide services, manage accounts, and meet legal obligations. The various types of information are discussed below:

2.1 Registration & Identity Information

Information we collect when you create an account:

Full name
Date of birth (for age verification — our services are for those aged 21 and above only)
Email address
Mobile number
Username and password (in encrypted form)

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, we may request additional information in certain circumstances:

National ID card (NID) or passport copy
Proof of residence (utility bill or bank statement)
Proof of ownership of payment method

2.3 Financial Information

To process deposit and withdrawal transactions, we record payment-related information. 1betx processes payments via bKash, Nagad, Rocket, Upay, and bank transfer. Full card or account numbers are not stored on our servers.

2.4 Technical & Usage Information

When you visit our website, certain information is collected automatically:

IP address and device type
Browser type and version
Pages visited and session duration
Click and navigation patterns
Information obtained from cookies and similar tracking technologies

2.5 Communication Information

If you contact our support team via live chat or email, records of those conversations may be stored and used to improve service quality.

3. Purpose of Using Information

Collected information is used only for the following legitimate purposes:

Account management: Registration, login verification, and ensuring account security.
Service delivery: Effectively operating betting, gaming, and payment services.
Age verification: Ensuring that only those aged 21 and above are using the platform.
Fraud prevention: Detecting suspicious activity and keeping your account secure.
Customer support: Resolving issues and answering questions via live chat and email.
Legal obligations: Complying with applicable laws and regulations.
Service improvement: Using analytical data to enhance the user experience.
Responsible gaming: Identifying problematic gaming behaviour and providing assistance.

Our commitment: 1betx never sells your information to third parties or uses it for advertising purposes.

4. Sharing & Disclosure of Information

1betx may share your information with third parties in certain circumstances. However, the highest standards of data protection are ensured in every case.

4.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), technical infrastructure, and customer support. These partners may access your information only for the purpose of providing contracted services and may not use it for any other purpose.

4.2 Legal Obligations

If required by a court order, direction from a regulatory authority, or any other legal process, 1betx will be obliged to provide relevant information.

4.3 Fraud Prevention

If fraud, money laundering, or other illegal activity is suspected, necessary information may be shared with the relevant authorities.

4.4 Business Transfers

In the event of a business merger, acquisition, or sale of assets, user information may form part of the transferred assets. You will be notified in advance in such circumstances.

5. Cookies & Tracking Technologies

1betx uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Types of Cookies We Use

Essential cookies: Required for the platform's core functionality. Without these, login and payment will not work.
Functional cookies: To remember your preferences such as language and settings.
Analytical cookies: Collecting anonymous statistics to understand website usage.
Security cookies: For fraud detection and session protection.

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6. Data Security Measures

1betx has adopted industry-leading technical and organisational measures to protect your information.

6.1 Technical Security

SSL encryption (TLS 1.2 or higher) for all data transmissions
Passwords stored using strong hashing algorithms
Firewalls and intrusion detection systems to prevent unauthorised access
Regular security audits and vulnerability testing
Industry-standard encryption to protect financial information

6.2 Access Controls

Only those with a genuine need can view your information. All staff are bound by strict confidentiality agreements and receive regular data protection training.

6.3 Data Breach Response

If a data breach occurs that affects your information, 1betx will notify affected users as quickly as possible in accordance with legal requirements.

Remember: No technical measure is 100% impenetrable. Keep your password strong and do not share it with anyone.

7. Data Retention Period

1betx retains your information only for as long as it is necessary or legally required.

Active accounts: All information is retained for as long as the account remains active.
Closed accounts: Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, and dispute resolution purposes.
Transaction records: Financial transaction data is retained in accordance with legal obligations.
Technical logs: System logs are generally kept for a short period.

Once the specified retention period ends, information is securely deleted or anonymised.

8. Your Rights

As a 1betx user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, if legal or contractual obligations exist, it may not be possible to fulfil this request in full.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes.

8.5 Right to Data Portability

You may request a copy of your personal information in a common digital format.

To exercise these rights: Contact our support team: [email protected] — or write to us via 24/7 live chat.

9. Protection of Minors' Information

1betx is for those aged 21 and above only. We do not knowingly collect personal information from any minor. Age is verified at the time of registration, and additional verification is requested in cases of doubt.

If we are informed that a minor's information has been collected by mistake, the relevant account will be suspended immediately and the information will be deleted.

10. International Data Transfers

Due to the management of our technical infrastructure, in some cases your information may be stored or processed on servers outside Bangladesh. For such transfers, 1betx ensures that appropriate data protection measures are in place.

Third-party service providers are contractually bound to comply with international data protection standards and are equally committed to protecting the confidentiality of your information.

11. Policy Changes & Updates

1betx may update this Privacy Policy from time to time. The Policy may be revised due to changes in services, new legal obligations, or improved protection practices.

For significant changes, a notification will be sent to the registered email address.
For minor changes, only the update date on this page will be changed.
Continued use of the platform after changes will be taken as acceptance of the new policy.

We recommend visiting this page regularly to stay informed about the latest policy.

12. Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact us:

Email: [email protected]
Live chat: 24 hours a day, 7 days a week
Language: Support is available in Bengali and English

We will review your request or complaint as quickly as possible and work to resolve it.